LaVena Wilkin is the Executive Dean of the College of Business and Technology at Sullivan University. She has facilitated workshops on workplace bullying, forgiveness, emotional intelligence, conflict and change, employee engagement, dealing with difficult people, and the P.E.A.C.E. © Model of Conflict Management. She has three co-edited books: 1) Organizational Conflicts: Challenges and Solutions (2009), From Discord to Harmony: Making Your Workplace Hum (2020), and the Handbook of Organizational Conflict Management (2023). Her next book, Workplace Bullying: Moving From Victim to Survivor, will be available in 2024. She is also the Co-Editor of the Journal of Conflict Management.
Administrators and faculty members deal with conflict daily. Unfortunately, most have not been taught how to deal with these inevitable situations, and as a result, their interventions may exacerbate the situation, not alleviate it. Conflict in the classroom can be cross-cutting across generations and modalities of learning. The strategies for addressing conflict within the classroom can look different for each independent situation and depend on the student, faculty member, and institution.
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