Joyce is joined by retired educator Beverly Wilson to discuss what happens in our brains and bodies when we experience conflict. When our values, needs, or identities are threatened, we react biologically and have an opportunity to interrupt the conflict. They discuss values (culturally defined) and needs (universal), the role they play in conflict, and the different ways people respond to a given situation. By engaging our prefrontal cortex, slowing down our thinking, and asking reflective questions we are able to disengage our amygdala. Beverly reminds us that by validating, empathizing, and asking clarifying questions, we can help someone who is starting to become elevated to slow down.