Most people in corporate America work with other people who are in corporate America. With that comes a certain code of conduct, some explicit, some implicit that help keep people in line. When you're an architect representing a client in front of a volunteer community group, you quickly realize social norms fly out the window faster than a speeding ticket. And while this tribunal of sorts is at their most reprehensible, as the architect you have to remain calm and collected. Take a listen to Jean's worst community group encounter.