Send us Fan Mail I’m days away from a hysterectomy, and the only way I know to walk into a big moment like that is with equal parts honesty and humor. So we start there, with nerves, support, and the weird little jokes that make hard things feel lighter. Then we pivot into something that shows up everywhere, from marriage to entrepreneurship to the service industry: the art of connecting with strangers. A 16 or 17-year-old dishwasher gave us the best customer service lesson we’ve heard in a ...