Show notes
They’re the first people you see when you show up to the airport all tired, stressed, and disgruntled. They’re airline customer service agents, and if you wanna sneak that blatantly oversized bag on your flight, you have to go through them first. Danny Capron, an airline customer service agent, is here to tell us that the customer is NOT always right. Danny reveals how to get a free first class upgrade, how airlines are gouging customers, and admits to ruining countless Christmases.
In Hot Takes, obnoxious “airport lounge people” are discussed, and Eben breaks down his favorite restaurant chains.