The Nine
The Nine
Nicsa
AI-Powered Client Engagement: David Breakstone of ServiceNow
10 minutes Posted Jan 9, 2026 at 2:00 pm.
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David Breakstone, Global Head of Wealth & Asset Management Go-to-Market at ServiceNow helps us unpack how artificial intelligence is redefining client engagement across the industry. In just nine minutes, David shares: · How to balance automation with authenticity, trust, and human judgment. · How to overcome operational barriers to scaling personalized service; and · Where firms should begin their AI journey to...