Most social rules are invisible. Paul Goldsmith chats with Cole Jennette, a coach who helps people with learn social skills, to become more self-aware, and emotionally intelligent.

Cole talks about the importance of building emotional equity before having crucial conversations at work and home. They also discuss how to navigate sticky text and email conversations. 

You can find Cole on Instagram @ColeJennette  and his company is Overt.

Below is Cole's Gradient of Directness, a tool to help you end conversations politely.