Let’s hit rewind this week and take a quick listen to some moments from some of my favorite episodes from thefirst quarter of the year. This episode features great moments from John Walter, Ian Storm, Chris Gillen, Neal Woodson, Afshan Kinder, Mike Kendall, and Beth Karawan.  Chapters John Walter – 1:01Ian Storm – 7:33Neal Woodson – 10:14Afshan Kinder – 13:18Mike Kendall – 15:28Beth Karawan – 18:12

Ian Storm – 7:33Neal Woodson – 10:14Afshan Kinder – 13:18Mike Kendall – 15:28Beth Karawan – 18:12

Bye Bye Bye featuring Erika Taylor-Beck

Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.