Taking a new product to market is rarely easy. Just ask Walter White. Our role in that is often unpredictable. Afterall, Walter was a chemistry teacher before his entrepreneurial escapades on Breaking Bad. He had to learn a lot of new skills to become successful in an entirely different industry.Jan Young got her start in tech before the dot com bubble burst as a project manager. After moving from New York to Los Angeles, she had stints in marketing, sales and account management, product management, customer success, and go-to-market strategy consulting. Today, she’s focused on helping Customer Success leaders excel in their current role and learn the skills to move into executive roles. We discuss: • A shocking admission of guilt from Jan• How Customer Success impacts the Go-To-Market function• How the freemium model can lead to easier enterprise procurement• The importance of culture design by founders of companies• How Customer Success is involved in Change Management• How Customer Success drives Land and Expand for subscription models• The most critical skills for Customer Success professionalsConnect with Jan on LinkedIn – https://www.linkedin.com/in/jan-young-cx/ Jan Young CX – https://www.janyoungcx.com/ Music courtesy of Big Red Horse – https://bigredhorseband.com/ Brought to you by Happitu – https://happitu.com/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message