The differences between in person customer care versus over the phone, the secrets of the greeting card industry, and the IVR trick you should know are just a few of the topics I discussed with Anne Brunson, the Vice President/General Manager of Self-Funded Solutions at Maestro Health. Connect with her on LinkedIn <a href="https://www.linkedin.com/in/annebrunson/">https://www.linkedin.com/in/annebrunson/</a>
Music courtesy of Big Red Horse - <a href="https://bigredhorseband.com/" target="_blank">bigredhorseband.com</a>
Brought to you by Happitu - <a href="https://happitu.com/">https://happitu.com/</a>

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#31 - Travis Curnutte

Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.