How personal interests can spark new relationships, why technology still has not fulfilled the prophecy of the end of Contact Center agents, and the hidden value of local/regional professional associations are just a few of the topics I discussed with Mark Brody, the CEO of Brohawk Solutions and President of the Austin Contact Center Alliance. Connect with him on LinkedIn <a href="https://www.linkedin.com/in/mark-brody-410b003/">https://www.linkedin.com/in/mark-brody-410b003/</a>and check out Brohawk Solutions at <a href="https://brohawksolutions.com/">https://brohawksolutions.com/</a>
Music courtesy of Big Red Horse - <a href="https://bigredhorseband.com/" target="_blank">bigredhorseband.com</a>
Brought to you by Happitu - <a href="https://happitu.com/">https://happitu.com/</a>

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#26 - Shanna Hayes

Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.