<p>Listen in on my conversation with Nancy Friedman (NancyFriedman.com and ServiceSkills.com), AKA The Telephone Doctor. &nbsp;Nancy is an expert on customer service, communication skills, and sales.</p>
<p>Music courtesy of Big Red Horse - bigredhorseband.com&nbsp;</p>

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Send in a voice message: https://podcasters.spotify.com/pod/show/next-in-queue/message

#2 - Trevor Clark of ShyftOff

Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.