NAA Quality Conversations
NAA Quality Conversations
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Implementing a Quality Improvement System: Changing Process, Changing Mindset, Changing Outcomes
12 minutes Posted Mar 25, 2015 at 1:51 pm.
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Adopting a continuous program quality improvement model is challenging; change can be uncomfortable, and system implementation can be a long process. Monica Marie Jones believes in the power of afterschool professionals to change a young person’s life by an intentional focus on quality interactions and activities. In this podcast, Monica shares lessons learned through the implementation of the Youth Program Quality Assessment (YPQA)