Show notes
Episode GuestJosephine Parmee is Head of Social Equity at Virgin Media O2, where she leads initiatives focused on digital inclusion, online safety, and helping people thrive in an increasingly connected world. With a background spanning human rights, consumer rights, and social impact, she is passionate about using business as a force for positive societal change.Episode PartnerThis episode is part of My Duvet Flip's Choose Customer series, produced in partnership with Virgin Media O2. Virgin Media O2 is one of the UK's largest and most recognisable connectivity brands, delivering mobile, broadband, TV and business services to millions of customers across the country. Chapters0:00 Introduction2:04 Meeting Josephine Parmee3:18 How Josephine's Career Started4:50 Advice for Speaking to Senior Leaders5:58 14 Years in Human Rights and Social Impact7:28 Adapting to New Organisations and Roles9:02 The Skills Needed to Influence Change11:43 What Does a Head of Social Equity Do?13:07 Why Digital Inclusion Matters13:44 The Reality of Digital Poverty in the UK15:13 Tackling Digital Wellbeing and Online Safety16:25 How Virgin Media O2 Supports Digital Wellbeing19:31 Connecting People to What Matters Most21:38 Why Josephine Chose Telecoms22:20 The Side Project That Changed Her Career23:55 Why You Should Create Opportunities Outside Work25:31 Finding a Career in Digital Consumer Rights26:29 What Virgin Media O2 Taught Josephine About Trust27:30 Why Career Paths Are Never Linear28:04 The Power of Following Your Passion29:22 Josephine's Duvet Flip30:40 Final Reflections on Digital InclusionDisclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counselling, financial guidance, legal consultation, or mental health support. Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here:https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/