Send us Fan Mail In this episode, Leslie chats with a seasoned multifamily industry veteran who has spent 20 years as a speaker, trainer, and consultant. He emphasizes the importance of uninterrupted training for service technicians and supervisors—not just to maintain, but to enhance their skills. Listen in for his take on addressing gaps in industry training, his solutions for hiring and retention, and his belief in helping people achieve success in all aspects of life. Mark is the P...