MSP Mindset with Damien Stevens
MSP Mindset with Damien Stevens
Damien Stevens
The MSP 3.0 Shift Is Here
1 hour 4 minutes Posted Jul 2, 2026 at 7:00 am.
Intro
What they're doing with AI at his MSP
His team's reaction
The stages of learning AI
What are MSPs missing right now?
MSPs have to change culturally
0:00
1:04:03
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Show notes
Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube
The MSP industry is entering a new era. MSP 3.0 is no longer about keeping servers patched, lights blinking, and tickets closed — it is about using AI, automation, and business intelligence to help clients drive real outcomes.
In this week's episode, Gerry Miller, CEO of Cloudticity, comes on to unpack what the MSP 3.0 shift really means. He shares how Cloudticity moved from traditional managed services into an AI-powered operating model where QBRs are automated, customer risk signals surface before churn happens, and technology “disappears” so MSPs can focus on helping clients grow, improve margins, and serve their customers better.
Chapters:
Connect more with Damien and Gerry:
Damien - https://www.linkedin.com/in/dstevens/
Gerry - https://www.linkedin.com/in/gerrymiller/
📺 Watch on YT: https://www.youtube.com/@mspmindset