MSP Mindset with Damien Stevens
MSP Mindset with Damien Stevens
Damien Stevens
He Built an AI Business From His MSP
48 minutes Posted Jun 18, 2026 at 7:00 am.
Intro
Starting an automation company
Governance + Assessing what they need
Figuring out the ROI
How do you keep up?
Getting hands on
Dealing with AI overwhelm
What are clients wanting?
What was impossible before?
0:00
48:55
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Show notes
Ready to break free from limited vendor connectors? Check out the MSP Skills Repo and connect your entire stack to agentic AI: ➡️ https://compoundingteams.com/youtube
In this week's episode, Shane Naugher, CEO of Innovative Automations, joins the show to unpack how he transformed his MSP experience into a new AI and automation business. He shares the hard lessons learned behind selling AI services, why project-based automation can destroy margins, how scope creep led to a 20x budget overrun, and why MSPs need to think beyond simply reselling vendor AI tools. We also dive into AI governance, recurring revenue models, automation ROI, internal team adoption, and why MSP owners need to lead from the front before their clients fall behind.
Chapters:
Connect more with Damien and Shane:
Damien - https://www.linkedin.com/in/dstevens/
Shane - https://www.linkedin.com/in/shanenaugher/
📺 Watch on YT: https://www.youtube.com/@mspmindset