MSP Mindset with Damien Stevens
MSP Mindset with Damien Stevens
Damien Stevens
8+ Year Median Tenure - How This MSP Keeps Great People
1 hour 19 minutes Posted Mar 5, 2026 at 8:00 am.
Intro
Why he hires differently
Culture and working 4 days a week
the Marines and what that taught him about leadership
Not letting business define you
Scott's thoughts on AI
MSP Titan Questions
0:00
1:19:32
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Show notes
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Scott (CEO of Fidelis Northwest, Seattle) shares how he’s built uncommon employee retention (median tenure ~8.6 years) by hiring “diamonds in the rough,” designing a culture that protects time, and implementing a four-day (4x9) schedule without sacrificing service delivery. You’ll hear the practical hiring filters, scheduling mechanics, and leadership mindset that make it sustainable—plus Scott’s take on AI and what it means for the future of MSP talent pipelines.
Chapters:
Connect more with Damien and Scott:
Damien: https://www.linkedin.com/in/dstevens
Scott: https://www.linkedin.com/in/scott-wittstock/
📺 Watch on YT: https://www.youtube.com/@mspmindset