Show notes
Never recover alone - Servosity co-managed backup and recovery ►► https://bit.ly/4lh8HUvIn this episode, John (CEO of Core Managed) breaks down how he scaled his MSP from 2 to 45 employees by leaning into QBRs (now TBRs), building a true vCIO process, standardizing aggressively, and investing 12–15% of MRR into strategic advisory. Instead of upselling during reviews, he focused on lifecycle management, proactive work, and retention — and the results snowballed.If you want predictable growth, better engineers, lower chaos, and clients who stay for the long haul, this conversation is a must.Chapters:0:00 - Intro1:42 - Starting his MSP21:00 - Transitioning to managed services26:03 - What does he attribute to his growth33:27 - The Importance of QBRs and a VCIO1:03:41 - Losing 6 people in one year1:08:59 - MSP Titan Questions Connect with Damien and Jon:Damien - https://www.linkedin.com/in/dstevensJon - https://www.linkedin.com/in/jonwright3/📺 Watch on YT: https://www.youtube.com/@mspmindset