Bullying. Disrespect. Crossing Boundaries. Hostile Work Environment. We have often heard people use these words when explaining how they feel or the situations they are facing at work. These words cause us to stop and ask many many more questions. Have you thought about the words that you are using when you describe a situation and how those words may affect the next steps? Have you thought about the impact that simple words have? Hear why we emphatically say, "words matter" in this episode. 

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