Money Box
Money Box
BBC Radio 4
Money Box Live: The Art of a Complaint
28 minutes Posted Mar 8, 2023 at 12:00 am.
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Show notes
In the UK, millions of people go without the refunds, the replacements and resolutions they're entitled to - because they don’t know how to complain. In this podcast, we talk about the art of the complaint. What are your rights and how can you enforce them?
The experts on the panel are Lisa Webb, senior lawyer at the consumer rights company Which?, and Helen Dewdney, a consumer champion.
Presenter: Felicity Hannah
Producer: Amber Mehmood
Editor: Elisabeth Mahy