Physical violence in the healthcare workplace is on the rise. Healthcare workers are more in danger of violence than are police officers or prison guards. Looking at the labor force in general, healthcare workers have five times the likelihood of facing violence than workers across all other industries. And that doesn’t include the verbal abuse. Clinicians need skills to defuse conflict and hopefully settle down hostilities before they get out of hand. On this episode, Tomas and Cecilia finish their discussion with some helpful tips. Moderator:Tomas Villanueva, DO, MBA, FACPE, SFHMSenior PrincipalClinical Operations and QualityVizientGuest:Cecilia Cruz, MD, MPH, CPCC, ACCFounder and Chief Executive OfficerMarpe, LLCBoard-certified emergency medicine physicianFormer co-chair of QualityDivision of Emergency MedicineNorthShore University HealthSystem Show Notes:[[[[[[[ Links | Resources:To contact Modern Practice: [email protected]Dr. Cruz’s email: [email protected]Dr Cruz’s Linkedin page:Cecilia Cruz - Founder and CEO - MARPE, LLC | LinkedInMARPE, LLC website:https://www.marpejourney.com/ Subscribe Today!Apple PodcastsAmazon PodcastsAndroidGoogle PodcastsSpotifyRSS Feed