Some businesses are intrinsically complex. Too many parties involved. Too many idiosyncratic processes. Myriads of siloed systems. Too complex for a simple, fast mobile interaction.

Or is it? In this episode, I sit down with Haley Evans, Product Manager at TriumphPay, to discuss what’s really involved in designing great user experiences while masking the complexities going on behind the scenes. As a payment processing platform for the logistics industry, Haley’s team has to address the general requirements of processing payments at scale while also meeting the varying needs of the logistics industry.

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