Mission: Ops possible. By Forest Admin
Mission: Ops possible. By Forest Admin
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Mission Ops Possible, Ep. 1 - Mark, VP Customer Experience at Givebutter
36 minutes Posted Feb 18, 2025 at 8:19 am.
Introduction Mark at Givebutter04:03 Time of scale06:42 Looking for best practices08:43 Speaking of Forest Admin09:57 Tools and AI to scale11:37 Forest Inbox to streamline processes14:08 Managing customer satisfaction while automating support20:54 Promoting and upskilling team members21:48 Investing in the help center25:20 Promoting from within the team26:18 Investing in recruiting and onboarding30:49 Projects for this year, with AI33:47 Building strong vendor relationships
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Forest Admin's Podcast: "Mission Ops: Possible"A podcast where top Ops leaders share strategies, challenges, and lessons from the field.Episode 1Guest: Mark, VP Customer Experience at GivebutterHost: Guillaume, Head of Marketing at Forest AdminKey moments:00:00 Introduction Mark at Givebutter04:03 Time of scale06:42 Looking for best practices08:43 Speaking of Forest Admin09:57 Tools and AI to scale11:37 Forest Inbox to streamline processes14:08 Managing customer satisfaction while automating support20:54 Promoting and upskilling team members21:48 Investing in the help center25:20 Promoting from within the team26:18 Investing in recruiting and onboarding30:49 Projects for this year, with AI33:47 Building strong vendor relationships
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