In this episode, Jeremy talks with hospitality expert and former Vice President of Hospitality VIP Marketing and Lifestyle VIP Services for Caesars Entertainment,  Pasquale Romano Jr. They discuss the most underrated aspect of customer service, the role that empathy plays in relationship building, why a good employee experience is essential, the importance of constantly auditing the consumer experience, and more!

Ep. 51: Social Media Marketing Strategies Every College Can Apply

Welcome to Mission Admissions with Jeremy Tiers — a show that features candid conversations with industry leaders and difference makers that will help Higher Ed become better recruiters, communicators, and managers. Too many admissions counselors, leaders, and enrollment marketers limit themselves by only looking for professional and personal development in their particular space. In this podcast, you can expect helpful advice, tips, and strategies to improve things like customer service, communication, building relationships, marketing, and leadership from all kinds of industry leaders and difference makers in other spaces.