PARTNEREDArtificial Intelligence is changing retail in ways most customers never notice.In this episode of Techcetra in partnership with  @salesforce  Mint's Leslie D'Monte speaks with Avnish Anand, Board Member at ORRA Fine Jewellery and former Co-founder & CEO of CaratLane, about how AI is reshaping customer experience in luxury retail.From recreating the personalised service of India's traditional family jewellers to using voice, video and customer insights for hyper-personalised experiences, Avnish explains how AI is helping retailers build deeper customer relationships without losing the human touch.The conversation also explores:Why AI matters in jewellery retailHyper-personalisation at scaleHow AI can preserve customer relationships across storesThe role of Agentic AI in retailWhy human interaction will always matter in luxuryAI-powered jewellery design and customisationBuilding customer loyalty in the age of AIThe future of retail technologyIf you're interested in AI, retail innovation, customer experience, marketing, or digital transformation, this episode offers valuable insights into how technology is changing one of India's oldest industries.#AI #RetailAI #AgenticAI #CustomerExperience #LuxuryRetail #Jewellery #ArtificialIntelligence #Salesforce #DigitalTransformation #Techcetra Learn more about your ad choices. Visit megaphone.fm/adchoices