People think kindness is just a lovely thing to do — a wee soft thing. But after 25 years of working with people, what I’ve learned is this: kindness changes people. When we’re stressed, overwhelmed, anxious, burnt out or under pressure, our nervous system moves into protection mode. We become reactive, impatient, withdrawn, overwhelmed and life starts to feel harder than it needs to. But something interesting happens when we experience kindness — whether it’s somebo...