Walking in and being judgmental and pointing out all the stuff that is easy, like these guys that are perpetual list makers.   2:55 At Crossover we would not tell you what to do unless we are willing to do it ourselves.   3:32  We are always learning and don’t have all the answers but have enough to get started.   3:53 Holding people accountable is all part of the right outcome.   4:12 "How the heck did they get here?" "What’s so wrong that here’s where we’re at?" "Why did the emotion of a situation get so elevated?"   5:39 Make sure we protect the customer and support the employees of that organization.   7:14 Often times we are not given all the tools to be successful at the start, but find the best way to support. 12:52 We look for a way forward that is meaningful for everyone involved.   15:12 The experience and bandwidth to lend that type of help that is truly required. Something Crossover can support with speed and precision.   16:57 It’s not necessary to say you know how you are going to help me; "it's why you think you can help me."   18:51 First step is somebody realizing and recognizing that they potentially need help, this is a huge step and it takes courage.   25:11 Authentic self and how you show up today is extremely important. Contact Michael at [email protected] Website    xosol.com