The fear of dealing with people 5:00 Try harder - does not work - those who Bill used to think were soft, actually had a lot to offer 9:00 Timing on when to send your message, positive or negative 13:50 Awareness of others 17:20 Mentors and why they are key - Bills favourite books - Give and Take by Adam Grant and Change Your Questions Change Your Life by Marilee Adams 21:00 The man who is always right will never know when he is wrong 24:00 Bill's final reflections - instilling confidence in others