MicroAdvice CX Podcast
MicroAdvice CX Podcast
James Buscaglio
E20 - Customer Experience Starts at the Top, Leading Practices from a 6X Startup Founder
36 minutes Posted Feb 11, 2021 at 2:00 am.
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36:37
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The MicroAdvice Podcast met with Mike McSherry, a 6x startup founder, former CEO of Swype, Boost Mobile, now Xealth.

In this episode, you will learn some master class advice about building and leading customer-obsessed organizations, and hear tips that you can implement in your own organizations.

Listen to Mike discuss topics such as:

1.) Balance a focus on customer, product, sales, and everything else given limited resources when building a new venture.

2.) Key areas that have proven to be successful when building a business that maintains ‘sustainable’ growth and scalability past the startup stage.

3.) Critical methods to build credibility in a new product or service that supports customer adoption and customer growth.

4.) Balancing product-led and customer-led in the high growth stage of a business.

5.) Startup failures and how to quickly learn form your mistakes to recover.

6.) Building a culture of customer-first.

and much, much more!

If you have ideas for Podcast episodes, please email Jim Buscaglio at [email protected] or add me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio​).

Learn more about Mike's latest venture at https://www.xealth.com/

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