CEO Doug Cusick and his TransformativeMed team have instilled customer-centricity into their corporate culture.  To learn more about what Doug and TransformativeMed are doing to deliver a superior customer experience please listen to the interview.  

You'll find some gold-level tips and advice around building a customer-centric culture.

In this episode, you will hear Doug, discuss:

1. The ways he has instilled a customer-centric culture.

2. The mechanisms and tools on which he relies to continuously focus the team and product on a superior customer-experience (think regularly seeking the Voice of the Customer).

3.  Advice for maintaining strong customer relationships and reducing customer attrition.

4.  Tips to newer SaaS company founders for driving a superior customer experience from the onset of their ventures. 

Check out the TransformativeMed at https://www.transformativemed.com

If you have ideas for Podcast episodes, please email Jim Buscaglio at [email protected] or add me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).

Follow us on Spotify at https://open.spotify.com/show/6bT3xk3dKS5uQYXeVc1i0w

-OR-

Listen on iTunes https://podcasts.apple.com/us/podcast/microadvice-podcast/id1536424275

https://youtu.be/Cpd78qtQn2E

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About:
TransformativeMed, a Seattle-based SaaS company that helps providers and health systems address “the last mile of care”.  What began as a project at the University of Washington Medical Center, today TransformativeMed is proud to serve more than 130 hospitals across the USA and internationally.