In this Podcast, you will hear the Host, Jim Buscaglio, and Ankush Khurana, VP of Professional Services and Solution Architecture at Fugue, Inc discuss how Customer Success and Professional Services teams work well together for SaaS Startups.  Topics covered include:

1.) The difference between Customer Success and Professional Services.

2.) The types of behaviors and activities make Customer Success and Professional Services teams work well.

3.) How Customer Success and Professional Services teams may not be driving the results that management expects from these teams.

4.) The ideal partnership and hand-off strategy between Sales, Professional Services, and Customer Success teams as they navigate the customer’s journey.

5.) Customer Success tools and other mechanisms (business model, skills, team, the right metrics etc.) to enhance performance.