Shanelle discusses the importance of relationship-building, taking a moment before reacting, and keeping a candy dish on your desk.

Mark Silver, Head of School, Hillbrook School

NAIS Member Voices focuses on the hard-working individuals that make up the independent school community. Each episode will feature a discussion with a different staff member at an NAIS member school about his or her role, challenges, successes, inspiration sources, and more. For more information about NAIS or any of the resources discussed, visit www.nais.org or contact us at membership@nais.org.