Just because you have expanded your book of business doesn’t mean you’re automatically ready to serve all those clients. In this episode, MDRT member D. Kyle Atkins, CFP, CLU, and president of Succession Resource Group David Grau Jr. explain how to ensure that you can match your service to the needs of people who have just come onboard.

Episode breakdown:









Listen to the monthly series, MDRT Presents: @mdrtpresents

– Gaining information to help tailor events around new clients’ hobbies

– The process of collecting and utilizing those details

– Why you need to distinguish a client experience from a service model

– Categorizing clients with more positive labels

– Creating experiences even for lower-tier clients

– The challenge of communicating embedded opportunity to a seller

– Figuring out what’s most important to learn about new clients

– Applying that to due diligence about your next purchase

Memorable client experiences related to regulation

In this EXCEL Award-winning series, hear thoughts and suggestions from top MDRT members on issues that financial and insurance professionals encounter in their careers. 

Contact us at podcast@mdrt.org. MDRT diversity statement: https://www.mdrt.org/diversity-statement

The Million Dollar Round Table® (MDRT) does not guarantee the accuracy of tax and legal information and is not liable for errors or omissions. You are urged to check with tax and legal professionals in your state, province or country. The MDRT also suggests you consult local insurance and security regulations and compliance departments, pertaining to the use of any new sales material with clients. Examples are for educational purposes only. Copyright Million Dollar Round Table.