Customer experience is crucial not just for brand success but for customer loyalty and brand sustainability, through this episode, we discuss the elements of great customer experience and how can we build it and deliver it to customers to repurchase your product or service again and again and to have a sustainable and loyal relationship with it.

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تجربة العميل مهمه جدا مش بس لنجاح البراند ولكن لتكوين علاقة دائمة مع العميل في الحلقة دى هنتعرف علي عوامل تكوين تجربة متتنسيش للعميل وتخليه يرجع يشتري المنتج بتاعك تاني ويكون ما بينكم علاقة طويلة المدى ، متنسوش تقيموا الحلقة وتشاركوها مع اي حد مهتم بالماركتنج وممكن تتابعونا علي انستجرام من اللينك الي فوق

references:

https://www.mckinsey.com/featured-insights/mckinsey-explainers/what-is-cx#/

https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/six-customer-experience-pitfalls-to-avoid

https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/cx-without-design-only-gets-you-halfway

https://www.statista.com/statistics/1081482/benefit-improved-cx-organization-worldwide-service-type/

https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/experience-led-growth-a-new-way-to-create-value

https://thecustomer.net/customer-touchpoint-vs-customer-journey/