How do you build genuine rapport with a patient? When should you empathise, and when should you be direct? And what does it really mean to make decisions with a patient, rather than for them?

In this episode, we sit down with palliative care specialist and clinical communication educator Dr Grace Walpole to unpack the art of clinical communication, patient-centred care and shared decision-making, from navigating difficult conversations and emotional patients to balancing patient preferences with clinical expertise.

Credits: Maha Thiagarajan, Isha Shah, Yuvani Pal, Kanupriya Aditya, Harrinish Sathiyakumar, Tachapong Saeung, Gopesh Kannan, Shivi Maheshwari, Arkash Jayasinghe