<p>Emma Jones, chief brand officer with higher ed consulting firm CREDO and an expert in all things communication, answers questions about effective leadership, the role communication plays in building trust, and how the pandemic has changed the way we communicate.</p>

Communication is critical to the success of any business. But how to know what to communicate? Managing the Conversation helps corporate professionals strengthen their internal and external communications skills and fine-tune their organization’s voice. In each episode, hosts and former reporters turned higher education PR gurus Keren Rivas and Roselee Papandrea Taylor discuss relevant industry topics with professionals from all around the world.