Manager Memo podcast
Manager Memo podcast
Len Samborowski, MBA Associate Professor, Nichols College
Glia: Automate and Elevate
36 minutes Posted Jan 18, 2026 at 7:05 am.
Rick DeLisi is an author and Lead Research Analyst at Glia, an online leader in Digital Customer Service. Rick shares his expertise on integrating AI into work processes to achieve effortless interaction. Enjoy the listen. Along the way we discuss AI for All
AI and new product launch
AI Pre-Op
the Chainsaw Analogy
Communicating with Bots
flying the plane
dealing with the skeptics
Glia, Data Security, and Responsible AI
and the AI 24/7 Focus Group
0:00
36:15
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Show notes
Rick DeLisi is an author and Lead Research Analyst at Glia, an online leader in Digital Customer Service. Rick shares his expertise on integrating AI into work processes to achieve effortless interaction. Enjoy the listen. Along the way we discuss AI for All (5:00), AI and new product launch (10:00), AI Pre-Op (15:30), the Chainsaw Analogy (17:30), Communicating with Bots (19:00), flying the plane (21:00), dealing with the skeptics (21:45), Glia, Data Security, and Responsible AI (25:15), and the AI 24/7 Focus Group (31:15).    Empower your teams and drive revenue @ Glia, AI Built for Community Impact This podcast is partnered with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Send a donation, large or small, through PayPal @LukeLeaders1248; Venmo @LukeLeaders1248; or our website @ www.lukeleaders1248.com. Music intro and outro from the creative brilliance of Kenny Kilgore. Lowriders and Beautiful Rainy Day.