If you lead the team, you own the outcome. That doesn’t mean you caused the problem — but it does mean you’re responsible for fixing it. Strong leaders say: “This is on me, and here’s what we’re doing about it.” In this episode I look at what leaders need to do to make sure they lead their teams and make sure the lessons are learned quickly and efficiently to avoid it happening again. While making sure yiu keep your cutsomers, your boss on side and your job. Please send any feedback or ...