My guest on this episode is Dan Goodwin, Founder of CYA Consulting in Kansas.  He's a trained forensic investigator who brings his skills to bear on getting to the bottom of complex problems in the workplace. He gives some great insights into how and why we should recognise cognitive dissonance that may lead to solving the *wrong* problems. Listen out for some great hints about how to get things right when facing problems and working out what to do.