The estimate doesn't start at the kitchen table. It starts on the first phone call — with the questions. Eric and Andy lay out the qualifying questions they ask every potential customer: Have we done work for you before? How soon do you need it — and is it our emergency or yours? Are you doing this project yourself, or is a builder running it? And the one Eric's leaning on hardest lately: what's your budget — do you understand what this costs? With material costs at all-time highs, Eric's don...