Australian Luke Cazaly is the owner of Flametech Heating & Cooling. Luke is a longtime friend of the pod, it was fun catching up with him and talking business and family. Thanks Luke! Takeaways Luke has been in the heating and cooling industry for 16 years.Using software like Service Mate has streamlined his operations.Market research helped him set competitive pricing.He leaves gaps in his schedule for emergencies and paperwork.Building a reputation with manufacturers is key to success.L...