Brace yourselves! The trades and services industry is in the throes of a seismic shift, spurred on by the aftermath of COVID. As a business, navigating this changing landscape can feel like walking a tightrope. But fear not, we're here to guide you, offering practical advice to help you adapt to this new market reality and secure the highest possible profits. Through the lens of an industry that's grappling with a surge in call volumes, ballooning project sizes, and customers that are su...