There is a wealth of knowledge swirling around in the brains of your employees, acquired through projects and processes they have been involved in. There is gold in this knowledge that can help companies identify issues that are holding them back and opportunities that can propel them forward. Unfortunately many companies neglect to collect this information and catalogue it for future reference. This week on Make It Right Janet Eastman talks with Continuous Improvement expert Sam Yankelevitch about why and how to do Knowledge Management effectively.