<p>Landon & Kyle have a heated discussion about B2B customer support.</p><h3><strong>Today’s Topics:</strong></h3><ul><li>We got the PPP loan!</li><li>Decided not to run for president</li><li>What we’ve learned about B2B SaaS support</li><li>Stop calling them support “tickets”</li><li>Live chat isn’t the problem</li><li>Choosing to be opinionated about customer feedback management</li><li>Don’t make your customers do all the work</li><li>Why you should be collecting customer feedback from the beginning</li></ul><h3><strong>Links & Resources:</strong></h3><ul><li>Business Casual Podcast episide with Ray Dalio (<a href="https://www.businesscasual.fm/ray-dalio-predicting-our-future-using-our-past/">Part 1</a> and <a href="https://www.businesscasual.fm/if-ray-dalio-were-president/">Part 2</a>)</li><li><a href="https://www.remoteteam.com/">Remote Team - Automated Payrolls, Time Off, HR Tools, and Compliance for Remote Teams</a></li><li><a href="https://calendly.com">Calendly - Super easy online appointment scheduling software</a></li><li><a href="https://userfeed.io">Userfeed.io - Customer feedback designed for Intercom</a></li></ul>

24: Brandon Cummings on launching a non-profit for COVID-19 that impacts thousands of people a week

A show about bootstrapping SaaS businesses. Hosted by Landon Bennett and Kyle Conarro, co-founders of Zeromile.io.