Podcast: Bringing Customers Back - Part 2Lufthansa Consulting’s aviation experts share theirperspective on the top four trends in customer experience and how they willmatter on the way out of the Covid-19 crisis. What do customers need to regain trust in globaltravel in time of the pandemic? What dothey expect in exchange for spending their money?In this episode, our listeners will find out howsustainability and personalized offers can be key for aviation stakeholders towin customers back. Contact WolfgangBublitz for your copy of the whitepaper: [email protected] Moderator:Dominique Bayer –ConsultantExperts:Wolfgang Bublitz –Associate Partner and Head of Solution Group Customer ExperienceJulian Wildtraut andVera Aurbach – Associate Consultants in the Solution Group Customer ExperienceThis episode includes:Third trend -sustainability: Fourth trend –personalized offers: Outlook forimplementation of trends -