The need of
aviation customer experience during COVID19: Systematic customer experience
management is key to identifying the most effective measures to regain trust in
travelling and win the fight for passengers despite limited resources in times
of crisis. Our experts Wolfgang Bublitz and Laura Nostadt share insights on the
concept on customer experience in the aviation industry. The listeners will learn
that customer experience is not only a buzzword, but can be a leverage for cost
savings, innovations and new sources of revenues.<o:p></o:p>


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Moderator:
Dominique Bayer - Consultant<o:p></o:p>


Experts: <o:p></o:p>


Wolfgang
Bublitz – Associate Partner and Head of Solution Group Customer Experience<o:p></o:p>


Laura Nostadt -
Consultant in the Solution Group Customer Experience<o:p></o:p>

Episode 008 - AVIATIONVSCOVID19: The virtual innovation challenge

Lufthansa Consulting podcasts provide interviews and discussions with industry experts on topics that matter most in aviation. We offer exciting contents for airports, airlines, ground handlers and everyone who is curious to learn more about the current issues of the aviation industry. Lufthansa Consulting is an aviation and management consulting company which is dedicated to globally assist clients from the aviation industry and related industries to successfully meet the challenges of the future.