<p>The city of Paris has created a generative AI (GenAI) chatbot to make it easier for citizens to access social grants, while complementing — not replacing — the work of social workers.</p>
<p>Discussing this innovative solution with host Tim Smith are <a href='https://www.linkedin.com/in/victoria-louvet-51a523a6/?locale=en_US'>Victoria Louvet</a>, Senior Product Owner and Project Manager at EY Fabernovel, and <a href='https://www.ey.com/en_gl/people/jessica-chamba'>Jessica Chamba</a>, EY Global Human Services Leader. 14 mins</p>

AI in Government - More efficient operations and a more personalized service.

Data and technology have the potential to transform the way governments operate and provide services to citizens. But bringing about change on this scale is never easy.On the podcast, senior government and public sector leaders share inspiring stories of how they are paving the way to a better future. The series showcases actionable examples across education, artificial intelligence (AI), grants management, human services, workforce transformation, sustainable cities and more.Dive in to discover the pathway to a better world for citizens. Subscribe to the series by searching ’Leading into Tomorrow’ in your favourite podcast app.