Michael Redding, managing director at Agile Oak LLC and member of the IFMA board of directors, is a forward thinker. In this conversation, Michael responds to themes in host Lorri Rowlandson's recently published book, "The New Normal." Kindness, compassion, the need for a shift in video conference culture, career development in the age of COVID-19, and the importance of innovating beyond what has worked in the past are all themes explored in this interview.