What shocked technical writers during Janet Hu's session "Docs and the Definition of Done" at the 2019 STC Technical Communication Summit in Denver, Colorado. 

https://summit.stc.org/2019-full-schedule/#1554217858457-cf87a6ac-a183

The art of Agile Documentation with David Sabine at Agile Tour Montreal 2019

https://www.agiletourmontreal.com/session73